Designed for regulatory bodies, the Case Management Kit is a robust and feature rich application to track Complaints and Grievances within iMIS
Cases are captured via a member-facing submission form , or the iMIS Staff site, and move through your defined workflow with configurable tasks and deadlines for each step.
Third-party reviewers (board of directors, adjudicators) can be given access to relevant materials during the process.
Manage Individual Cases
Each case has its own dashboard detailing all aspects of the case and activity in it.
This includes: member, complainant and investigator data, all tasks and activities relating to the case, and related documents.
Configurable alerts warn when tasks have not been completed on time. Notification emails can be sent out automatically when tasks are completed or if task deadlines are missed.
You can configure the workflow specific to your association.
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